SPADES CONDUCT MANUAL
Conduct Manual for Labourers and Tradies Powered by Spades.
Ever since the beginning, Spades has been creating a more connected but at the same time a more respectful and professional industry.
For that reason, we’ve created a field manual in which you will find the guidelines that we require in order to keep our standards high.
Spades Labour Hire values more than anything having professional, polite workers and we stand for an industry that values people.
Even though this is a manual of conduct that we share with our workers, these rules are universal and they can be applied to roughly any construction workers in the industry. So:
If you are among the Spades’ workers, you will be required to follow this guide (it will serve as a success guide as well).
If you are a Spades’ client, now you know our guidelines and we will let you hold us accountable for not following it.
If you manage workers in the construction business, consider it as a suggestion to implement in your company/or team.
This being said, here are the things you should know:
BEFORE THE JOB STARTS
As soon as you receive your next job details, here's a quick checklist for you to follow to make sure you’re all set for the job.
Do you have the necessary requirements?
Even though we keep a good record of a worker's skills and capabilities, you are the only one that completely understands your limitations.
This means that once you receive the job details and description, you should only accept the jobs that you’re 100% sure you can deliver.
Even though you may be tight financially, never apply for a job that you don’t have the skills, physical requirements or feel comfortable enough to deliver a good service.
Furthermore, do not accept work if you are not feeling well. It may cause you to delay your recovery.
Check the job address
Make sure you put the address in Google Maps and check if you can be there for the designed work hours (from start to finish).
Be sure that you have enough time to travel and if you need to leave early or arrive late, let your allocator and your supervisor know as soon as possible.
Know who you’re working for.
As a casual worker for a labour-hire company, you often may get sent to work for different companies. This means that you will have different supervisors and trades.
Make sure you know what you will be doing, who you will be working with and for (company name and supervisor name). This information is very important when filling out your timesheets.
Have the right PPE.
Boots, High-vis shirt and hardhat are the standard, minimum requirements for any job site. ALWAYS have those in hand.
In addition, we suggest you have gloves, sunscreen, safety glasses, a hat and hearing protection.
*Always check if your job site requires long-sleeves and pants.
**Make sure the job you are performing does not require any extra PPE
Have your Timesheet and Pen.
The timesheet is very important. It represents the proof that you’ve worked that day. Consider that every day you may collect your supervisor's signature. Because of that, it is expected of you to ALWAYS have a pen and enough printed timesheets*.
You can pick up a pen and printed timesheets with your allocator upon request.
*We ask you to always print some extra to share with your coworkers if necessary.
Always show up.
Remember that construction is teamwork. No-shows usually result in projects getting slower and are not much appreciated. This can only lead in one direction which is you having a bad name.
Of course, emergencies happen. So, if you need to cancel due to any reason, cancel as soon as you know that you will not be able to work.
A QUICK LESSON ABOUT PROFESSIONALISM
We, at Spades, know that to keep growing and help our employers grow along with us, we need to be seen and remembered as a company that provides excellent service.
For that, we created a culture of having a close relationship with our workers and treating them as well as we treat our clients - always praising for respect and well-being. In exchange, we expect you to be professional and respectful on-site.
When working for Spades, you will be on a Spades’ client job site.
As an employee we expect you to treat our clients respectfully, politely and as well as you can.
The first measure of how much of a good worker you are is how professional and responsible you can be.
Regardless of the job, YOU will always be responsible for the quality of YOUR WORK and be held accountable for it.
Above all, have a solid work ethic:
“Do the right thing, even when nobody's watching”.
That’s a quick definition of what work ethic means and that is what we expect of you.
Be on time. Being late means that you will most probably cause other workers to have to wait for you, and in the worst-case scenario, you may miss induction and not be able to work at all. Because of that, try to always schedule your arrival 10-15 minutes earlier.
If you notice you will be late, call to inform your allocator about the situation as soon as possible.
Introduce yourself respectfully. Say your name, who you work for, what you came to do, etc.
Keep the respect. Always use polite words such as “Good Morning”, “Thanks”, “Excuse me”, and “Sorry”. Don’t use them only when talking to your supervisor, but to all workers on site.
Show interest in the job. Find out what you need to do and what is expected of you as soon as possible.
Be Proactive. Do not wait for your supervisor to tell you what to do. Look for work. Sometimes simple actions like collecting the rubbish without being told to do so may get you moving ahead.
Plan your work. Always try to understand the purpose of what you’re doing and try to think ahead as much as possible.
Be humble. If there is something that you don't understand, ask again. Ask your supervisor to demonstrate if necessary.
If you made a mistake, admit it as soon as possible
Your posture on site says a lot about you. Because of that, mind your body language and try to show yourself openly to work.
Avoid the excessive use of phones during work hours. This doesn’t apply only for calls but also for texting or calling as well as social media. Use your breaks for that or ask permission.
Let your supervisor know of any questions you may have and also any suggestion about how things could be done better.
Be organised. As mentioned above, have your PPE in order, timesheet and pen available. Keep your tools, if you have them, organized. This applies also to job tools.
Use company shirts as much as possible. That doesn’t mean you don’t have to take care of them. Try to keep them clean as much as possible. You can always let us know if you need extra shirts.
Remember: You are responsible for the job that has been given to you and for being professional.
Have integrity. Be truthful to your word.
*We all have bad days and long weeks. Always ask yourself what is the professional thing to do, even when you’re having a bad day.
Do not let tiredness be your excuse to slack at work.
Always be honest about not feeling fit to work and let your supervisor know that you’re not feeling too good for whatever reason it may be.
END OF THE DAY
In the end of the day everyone wants to go home, but remember there are VERY IMPORTANT things to do:
Sign your time sheet
Again, the timesheet is very important.
It represents the proof that you’ve worked that day.
In case of any trouble collecting payments, we can always go to the timesheets to prove that you’ve worked that specific day. But to have any value, it is imperative that you have it signed.
Ask for feedback.
Considering that you’re always trying to do your best, every day is an opportunity to perform well and grow in your career.
Also, ask your supervisor to forward the feedback to the allocator as well, so he will also know you are a good worker.
Besides that, the simple act of asking for simple feedback, like “Did you like what I did today?” can bring the awareness that you are a good worker to the client.
Ask if you should come back the next day
Part of being professional is taking care of your client.
And just as in many life situations, simple things such as making the communication easier between builder and allocator really makes all the difference.
So, ask your supervisor if he needs you the next day, or what are his plans for the near future. This way, you can pass the information on to the allocator.
Call your allocator ASAP
Always call or text your allocator as soon as the work finishes. By doing so, your allocator will know if he should allocate you somewhere else the next day.
Many times, neither workers nor supervisors let the allocator know that the job has ended, which causes the worker to have an unwanted day off.
WE ARE ON YOUR TEAM.
Spades values brotherhood. The same way we ask you to be professional, we commit to being fair. It is very important that you report any situation in which you felt that you’ve been disrespected or bullied.
If we know of these situations, we will speak to whoever is responsible to solve the matter.
We are happy to hear suggestions and feedback on how we can improve our service in the office as well. Don’t hesitate to share with your allocator your thoughts and suggestions.
WHAT YOU'VE GOT TO GAIN?
Executing what we’ve just mentioned is the basic requirements to be seen as a good worker and being a good worker is only the first step to grow in your career.
Unfortunately, construction is also known for not being a very professional industry. Use it in your advantage and let it be your differential and what makes you stand out. The simple things that we’ve mentioned in this text make a HUGE difference in how fast you can grow with us.
If you perform well, soon you will be considered one of the Spades’ top workers and you will be prioritised for the best and most well-paid jobs.
In the long run, we invest on our main workers by giving tickets/licenses and sponsorship opportunities for the ones who need it.
We keep track of your performance by asking the clients how they felt about your work, so make sure you deliver a good service and everyone will gain.
THANK YOU FOR READING
But do you want to go the extra mile?
WHAT TO DO TO EXCEED:
Spades values workers that want to grow with us as well as ambition as a whole.
Firstly, we'd suggest you to self assess your performance on site.
Ask yourself the following questions:
Are there ways to improve?
Could I have done things better?
How can I grow in my career?
Talk to one of Spade's officers. Anderson or I (John) are always keen to hear and give feedback as well as helping you out in your growth as a worker.
Please think of what you want to achieve in the long run and lets discuss how we can help you get there.
Click here and you will find a "blueprint" with all you need to know to grow in your career, within Spades or outside, in the market place. In this 15 minutes read you will learn everything you need to know to become an exceptional (and well-paid) worker. Thank you. Have a great week.